QUALITY MANAGEMENT SYSTEM

iso_9001-2008Dunav Insurance Company j.s.c. is the first insurance company in Serbia which owns an internationally recognized quality management system in compliance with the requirements of the ISO 9001 standard.

This certificate implies that business processes in Dunav Insurance Company j.s.c. are conducted in accordance with stipulated and controlled procedures, which allows the interested parties to have a precisely defined service, delivered in the best way possible.

The Company has been issued a certificate on the implemented Quality Management System by the Federal Institute for Standardization, on February 15, 2000. This prestigious standard was verified in a recertification procedure on December 8th and 9th, 2015, by awarding the certificate on established quality management system in accordance with requirements of ISO 9001:2008 standard, issued by the SGS (Société Générale de Surveillance) for Serbia and Montenegro, valid until September 14, 2018.

During the first control audit, on 6th and 7th December 2017, a third party audit was carried out for the ISO 10002: 2016 standard, and in view of the confirmed compliance with this standard, the Company was issued a Certificate of Compliance with the principles and guidelines of the ISO 10002:2016 standard with a validity period of one year, i.e. until 12.12.2017.

During the second control audit, on 12th and 13th December, 2017, the Company transferred to the ISO 9001: 2015 standard and obtained the appropriate Certificate, while at the same time a third party audit was performed for the ISO 10002: 2016 standard after which a new Certificate was issued on the compliance with the principles and guidelines of ISO 10002: 2016 standard, with a validity period of the following one year.

In the period from 29th May – 7th June 2017, the ISO / IEC 27001: 2013 standard – Information Safety Management Systems certificate verification procedure was carried out by the SGS in the Company, after which the Company’s compliance with the requirements of this standard was confirmed and the Company was awarded the Certificate valid until June 15, 2020.

The Swiss SGS (Société Générale de Surveillance) is the world’s largest company for verification, testing and certification of quality systems. SGS was established in 1878, with 80,000 employees operating on all six continents, in 1,650 representative offices and laboratories. The SGS quality certificate is owned by Coca Cola, Philips, IBM, Ford, British Airways, DHL and many other major global companies, while in Serbia, besides Dunav Insurance, by giants such as Hemofarm, Holcim, Electric Power Plant and other important economic entities.