What is compulsory MTPL insurance?

MTPL Insurance is a mandatory insurance effected at the vehicle registration. This Insurance covers the liability of an owner i.e. user for damages to third parties occurred by use of motor vehicle and resulting in death, bodily injury, impairment of health, damage to or destruction of objects, except for damage to the objects received for transportation.

If you opt for MTPL insurance, our company will indemnify, on your behalf, all material and non-material damages to third parties as a consequence of a motor accident occurred through your fault.

If you are a driver, you should pay particular attention to the following:

  • • Use a motor vehicle for its intended purpose;
  • Operate a motor vehicle only if you posses a driving licence of the appropriate category;
  • Do not operate a motor vehicle if your driving licence has been revoked or suspended;
  • Do not operate a vehicle under the influence of alcohol or drugs;
  • Do not forget that any intentionally caused damage will be indemnified by you alone;
  • Do not operate an unroadworthy vehicle;
  • Do not leave the scene of a motor accident without providing your identification and insurance details.

Otherwise, you risk losing the rights guaranteed by MTPL policy.

MTPL insurance policy does not cover the damage to your own vehicle. This type of damage is covered by Automobile Hull Insurance.

What is the purpose of the European Accident Report?

According to the new Law on Compulsory Traffic Insurance, all drivers of motor vehicles are required to have in their vehicles, in addition to the MTPL policy, the European Accident Report which is to be presented at the request of an authorized person. The European Accident Report will be provided, free of charge, to all clients who have MTPL Insurance policy written by the Dunav Insurance Company.

Find out more about the European Accident Report

The European Accident Report is a standard form used throughout Europe and valid in lieu of a police report in the event of minor material damages in motor accidents in which no persons are injured and where the participants have agreed on the liability for the accident.

In the events specified below, the parties to motor accident are obliged to:

  • complete and sign the European Accident Report according to the instructions provided at the back (the purpose of completed report is only to determine the identity of participants and does not imply the admission of responsibility);
  • after the European Accident Report is completed, if the accident was caused by the Insured of Dunav Insurance, both parties to the accident, with their vehicles and necessary documents (as soon as possible, without any repairs done to the vehicle) should come to the nearest Dunav Insurance office and give their statements, report the claim, have their vehicles evaluated and compared, or contact Dunav Insurance Company Call Centre by calling the tall-free number 0800 386 286.

Frequently Asked Questions

What is BONUS-MALUS system?

From 1 September 2011, the bonus malus system is applied as a rule of thumb to all MTPL insurance agreements, which means that the insurance premium is determined for a specific vehicle by applying a premium scale, depending on whether, in the past period, a claim was reported for which the Insured was responsible. Thus, when taking out insurance, the Insured, who had no claims in the previous period, can expect a decrease in insurance premium whereas the premium will be increased for the Insured who was responsible for claims.
The Insureds who, under compulsory MTPL insurance, did not have reported claims, will be classified in the third level of premium and granted 5% decrease in basic premium (bonus).
Attentive drivers, with no claims reported in the next three years, will be classified into the lowest or the first premium level and awarded a maximum decrease in basic premium (bonus) of 15%, since each year of attentive driving brings a 5% discount and decrease in the premium level.
Less attentive drivers, in the event of one claim occurring between two vehicle registrations, will have to pay for the policy which is 50% more expensive and they will be classified into the seventh premium level.
Inattentive drivers, who had two claims in the previous period, will be classified into the tenth premium level and will pay 110% increase in insurance price, whereas for three or more claims, the insured will pay the price of Compulsory MTPL Insurance which is 150% higher, and will be classified into the twelfth premium level.
An additional penalty for such drivers will also be a much slower return to the initial, fourth premium level, which is not an easy thing to do because of a single database of the Insureds, maintained by the Association of Serbian Insurers. To return to the price of a so-called basic premium insurance, a driver who has reached a maximum, twelfth premium level will have to wait for the expiry of the exact period of eight years of claim-free driving.
Thus, every year, premium levels are moved one level „down“, if a driver does not have any claims between two registrations.
Please note that the entitlement to corresponding premium level under the bonus-malus system only applies to a vehicle owner. The change of vehicle does not result in the loss of right to bonus or malus, since such right is attached to the vehicle owner. Bonus -malus system is also applied to the persons authorized to keep or use vehicles under the Lease Agreement, which is stated in the policy as mandatory information.

When is a Green Card necessary?

On 22 November 2011, the Republic of Serbia completed the process of joining the Multilateral Agreement (MA), also known as the Plates Agreement. Apart from Serbia, this agreement was signed by the representatives of 32 national bureaus of insurers from the countries of the European Economic Area and associate member countries.
The Multilateral Agreement entered into force on 1 January 2012 and, as a result, the requirement for motor vehicles usually located on the territory of the Republic of Serbia to have an International MTPL insurance card (Green Card) when entering the territory of any signatory countries, ceased to exist.
This basically means that from 1 January 2012, the vehicles from the Republic of Serbia entering the territory of any signatory country, only need to posses as an evidence of MTPL insurance, a registration mark and/or registration sticker obtained on vehicle registration.
Signatory countries to the Agreement (MA) are the following:

  • Austria, Bulgaria, Belgium, the Czech Republic, Cyprus, Germany, Denmark, Spain, Estonia, France, Finland, The United Kingdom of Great Britain and Northern Ireland (including the Channel Islands and the Isle of Man), Greece, Hungary, Italy, Ireland, Luxembourg, Lithuania, Latvia, Malta, the Netherlands, Portugal, Poland, Romania, Sweden, Slovakia, Slovenia, Croatia, Switzerland (including Liechtenstein), Andorra, Norway and Iceland.

Drivers from Serbia do not need a Green Card when entering Montenegro, since both countries have signed a special bilateral agreement.
The Green Card remains a compulsory document evidencing MTPL Insurance for vehicles usually located on the territory of the Republic of Serbia, but entering some of the following countries:

  • Russia, Belarus, Ukraine, Moldova, Turkey, Israel, Iran, Macedonia, Albania, Bosnia and Herzegovina, Tunisia, Morocco.

The possession of our Green Card while visiting any of the aforementioned countries provides you with the insurance protection against possible material and non-material damages to the third parties resulting from a traffic accident.